FAQs
1. What is the status of my order?
- Once your order is shipped, you will receive confirmation message with tracking ID of the respective courier partner. You can simply track your order with the tracking ID and get to know how long it will take to get delivered.
2. Do you gift wrap?
- While we do not offer gift wrapping services at present, a lot of care does go into packing your order.
3. Where are all your products manufactured?
- All our products are designed, handmade and manufactured in India
4. How do I get more information about an item before I place my order?
- In case you have any questions about a product, you can Call/WhatsApp us on +91-8799756764. You can also share an email to info@daintylittleshop.in. We will be happy to assist you.
5. How do I place an order on Dainty Little Shop?
- You can add the chosen items to your shopping cart and place an order on our website, or you can also get in touch with us at +91-8799756764 and we can place the order on your behalf.
6. Can I place an order on WhatsApp?
- Yes, our WhatsApp number is +91-8799756764.
7. Where are you based out of? Do you have a physical store?
- We are headquartered in Delhi. We currently do not have any physical stores.
8. Where do you ship to?
- We currently ship to all over India.
9. How long will it take to ship my order?
- Shipping time can be anywhere between 7-10 working days after processing your order. (Please note that sometimes delays in shipping will occur due to circumstances beyond our control, but we will always keep you updated and will do everything in our power to get you your product on time)
10. How do you pack the order/products?
- We take extreme measures to ensure that your order is packed safely and securely and that it will reach you in perfect condition.
11. What payment methods do you accept?
- Currently you can securely checkout out website using Debit/Credit Card, Net-banking, UPI & Wallets.
12. Can I cancel or change my order?
- We accept cancellations within 2 hours of placing the order. Once the 2 hour window passes, the order goes into processing and cannot be cancelled or altered. You can cancel your order by emailing us at info@daintylittleshop.com / WhatsApp us at +91-8799756764 within 2 hours of placing the order.
13. Do you provide Pickup of Varmalas/Flowers/Kaleeras for Preservation orders?
- No, customers are solely responsible to send us their Varmalas/Flowers/Kaleeras, etc. for Preservation orders at their own expense. We do not provide any pick up services for the same. Hence, kindly send us your Varmalas/Flowers/Kaleeras for further processing of your order as soon as possible on the address mentioned on the website. We will not be responsible for any delays arising out of customers not sending in their Varmalas/Flowers/Kaleeras, etc.
14. Do you accept returns?
- We sincerely believe in 100% customer satisfaction. Since most of our products are Handmade and Customised, we follow a No Return/No Exchange policy for Handmade, Customised / Made-to-Order and Imported Products. In case the customer receives a damaged product, we will issue a full refund of the paid value or exchange it with the same article again (as per customer's wish).
To be eligible for a refund/exchange, full unboxing video of the order is mandatory to access the condition. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To initiate a refund for damaged goods, you can contact us via Email: info@daintylittleshop.com or Customer support number: +918799756764.
Our return policy is applicable within 24 hours from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect & Incorrect product. The time frame starts from the product was delivered as per the confirmation received from our logistics team or courier partners. For more information on Returns, kindly read our Return Policy in detail.
15. Can I exchange or return a product?
- A lot of care and strenuous checking goes into each order. But due to circumstances out of our control sometimes the order gets damaged during shipping. If you have received a wrong/defective product, then please contact us within 24 hours of you receiving the product. Please submit all requests via. Call/Message/Email:
i) WhatsApp us at +91-8799756764
ii) Email us at info@daintylittleshop.com
- For the return to be authorized, the order should be in the same condition as when you received it including the original packaging.
- When sending us communication about the return please include the below information:
i) Subject Title - Return / Exchange
ii) Reason for return
iii) Order Number & date of receiving the order.
iv) Please include UNBOXING video with your request as visual aid to back up your claim.
Please note that we accept returns within 24 hours of you receiving your order. After 24 hours we will be unable to process your request for return.